Mike Morhaime, Blizzard co-founder and CEO, to the Diablo III community:
As always, we appreciate your candor and passion. Your constructive feedback and thoughts are valuable — they will continue to help us be a better company. I just want to reiterate that while we can’t claim to have ever shipped a perfect game, we are committed to supporting our games relentlessly and making improvements where we can. Thank you for your support.
There has been a lot of speculation on the always-online and Real Money Auction House aspects of Diablo III. While the launch wasn’t smooth by any stretch of that word, I do believe their stated intent for these design choices: to simply provide the best possible game experience.
I know quite a few people at Blizzard, some because of my work with Blizzard, and some of them I knew way before they ever started working there. They all just want to create awesome games.